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Technology contributes to simpler and more flexible journeys

6.1

Technology contributes to simpler and more flexible journeys

Technology contributes to simpler and more flexible journeys. Customers expect us to use technology to simplify their everyday life. Technology ensures that the options are easily accessible and that the mobility network is flexible and cost-efficient.

Digital solutions create many opportunities that simplify public transport and give it a broader application. However, a parallel development is occurring within individual transport. Digitalisation is also an important basis for creating general mobility services, across shared and individual solutions.

Customers want individual solutions

Though common solutions are important in society, and in practice necessary where there is very heavy traffic flows, customers want solutions and services that are as tailored to their own needs as possible. Individual tailoring has become possible on a large scale, in part through digital solutions.

By integrating information about individual transport modes (such as cars and bicycles) with information about a comprehensive public transport service, Ruter believes that individuals can more easily meet their travel requirements based on personal preferences and needs. In the future, most modes of transport will be able to automatically supply up-to-date information about their position or condition (e.g. «the bicycle needs charging» or «the car is in use») to its users. The ability to easily combine public and individual modes of transport creates a seamless mobility network adapted to individual travellers.

In the period to 2030, it will be important for Ruter to facilitate a seamless and integrated use of all modes of transport and travel services for green mobility solutions to be competitive. This should be done with the customer at the centre, across public and private solutions.

An integrated, personal mobility assistant makes travel easier

Already today, we see that digital development contributes to making public transport more user-friendly. With the use of a few key strokes, Ruter’s travel planner displays travel options for a specific journey.

The personal mobility assistant of the future will be even smarter and more user-friendly. It will use your individual mobility network across all the modes of transport you choose, it will speak to your calendar, export your friends from Facebook (so that you can plan car sharing or to catch the same bus) and help you organise transport for your children’s leisure activities.

A bespoke mobility assistant can also provide better solutions for universal design, for example, by communicating with digital units and making them vibrate or read «This is your departure – line 5 to Vestli is the next departure from this platform».

The mobility assistant also keeps an eye on traffic and suggests adjustments if something unexpected happens (accidents, a road block, queues, etc.). It will also be notified if the school bus is delayed or if the package delivery you are waiting for is postponed until tomorrow.

Two-way customer communication

Ruter sees particularly interesting possibilities within two-way customer communication. This is about quickly being able to provide information and receive customer immediate feedback on services and in many channels. Such communication creates a good foundation for better participation in the development of the service.

New technology contributes to an even better mobility service

Today, cars, buses, trams, the metro, trains and boats use digital systems on a large scale. The control of critical systems such as engines, signalling, fire safety and airbags is already computer based. Vehicles are to a large extent connected to networks and exchange information, both with each other and with users of transport services and systems. This means that today we can offer customers continuous, updated information about where the bus or train is, corresponding transport can be told to wait in the case of delays, and public transport can get better prioritisation at intersections.

Ruter expects that in the future, new solutions will be developed within areas such as intelligent transport systems (ITS) and autonomous vehicles that will enable completely new services for travellers. One example may be roads with sensors that alert cyclists before they leave home when conditions are slippery and recommend taking the tram to work instead.

Driverless cars and driverless public transport may be other possibilities. Technological developments provide potential for changes in the cost structure over time. New services are made possible, new areas can be covered and the existing system will be cheaper to operate.

Closely integrated systems on open, flexible technology platforms must be in place to ensure success. In very many areas, good transport also requires good integration of information. To succeed in creating a complete mobility network, many different systems must speak to each other. This applies to both the systems that communicate with the customers and the systems that coordinate the interaction in the transport production, and between different modes of mobility.